Contact Us

Need to contact Betting Not On Gamstop? This page explains what we can help with, what to include in your message, and where to go for problems we can't solve, such as a stuck withdrawal or a disputed bet.

We are an independent information site. We research and review betting sites not on GamStop and publish guides for adults aged 18 and over in the UK. We are not a bookmaker, we don't hold customer accounts, and we can't see your betting history or payments.

What you can contact us about

• Corrections: a bonus term, payment method or feature we describe looks out of date or wrong.
• Feedback on a guide: something was unclear, or a topic you expected was missing.
• Editorial questions: how we choose and order the sites we list. Our approach is described on the About Us page.
• Reporting a site experience: if a listed site treated you unfairly, tell us. We can't investigate your account, but reports help us review our coverage.
• Business or partnership enquiries: please say clearly who you are and what you propose.

What we can't do

Being clear about this saves you time.

• We can't release, speed up or reverse a withdrawal, deposit or bonus.
• We can't act as your representative in a dispute or guarantee any outcome.
• We can't open, close or recover a betting account.
• We can't give personal financial, legal or medical advice.

Your account is held by the operator, so those requests need to go to that operator's support team first.

How to write a message we can act on

1. Name the page you are referring to and quote the line in question.
2. Say what you think is wrong and, if you can, where you found the correct information, such as the operator's own terms.
3. Give the date you saw it, as bonus terms change often. Our pages show their last updated date at the top.
4. Leave out passwords, full card numbers and identity documents. We will never ask for them.

Please use the contact method shown on the site. We can't promise a reply time, but we read every genuine message and update pages when a correction is confirmed against a verifiable source.

If you have a problem with a betting site

Work through these steps in order:

1. Contact the operator's support by live chat or email, and keep a copy of the conversation.
2. Check the terms that apply to your case: bonus wagering, maximum bet, withdrawal limits and verification rules.
3. Make a formal complaint through the operator's complaints procedure, which should be set out in its terms.
4. Escalate if the operator names an independent dispute body or regulator. Check carefully who is able to act.

A point worth knowing: sites not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence. That can mean you have fewer routes for complaints than with a Great Britain-licensed operator. Our Terms and Conditions explain how we describe sites and the limits of our responsibility.

If gambling is causing you harm

This is not a matter for a website contact form. If gambling is affecting your money, relationships or mental health, please speak to someone now.

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133, plus live chat.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain.
• BeGambleAware: information and support for you and those around you.

Our Responsible Gambling page covers deposit limits, loss limits, self-exclusion and blocking software in more detail. If you have chosen to exclude yourself, please think hard before signing up to sites outside that scheme.

Looking for a site comparison instead?

If you came here to find a place to play, our non GamStop casino reviews list rated sites with their offers and conditions. Operators' bonus terms change, so check them on the operator's own site before you deposit. Nothing we publish promises winnings or withdrawals.

A note on commercial links

We may earn commission if you join a site through our links. Commission does not decide how we rank or describe sites, and it doesn't affect how we handle your messages.